View source for Aastra 6757i Quick Reference Guide

=ACD.NET Hosted IP PBX Quick Reference Guide Aastra 6757i=
Basic Phone Features & Keys Descriptions For Your Reference


==Softkeys==
– 12 softkeys on the 6757i IP Phone


==Make a Call==
1.	Lift the Handset, press a Line Appearance key or Hands free key.

2.	Dial the number from the keypad.


==Answering a Call==
– For hands free operation, press the Hands free key or line/call appearance button for the incoming call.


==Redial==
– Press the Redial key to call a recently dialed number.


==Ending Calls==
– To end a call replace the handset, or press either the Goodbye or Hang-up key.


==Keys==


===Goodbye key===
– Ends an active call or sends an incoming call directly to voicemail.


===Options key===
– Accesses options to customize your phone.


===Hold key===
– Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.


===Redial key===
– Redials up to 100 previously dialed numbers. Pressing the Redial key twice simultaneously redials the last dialed number.


===Volume control key===
– Adjusts the volume for the handset, headset, ringer, and handsfree speaker.


===Line/Call Appearance key===
– Connects you to a line or call. The Aastra 6757i IP phone supports up to 4 line keys.


===Hands free key===
– Activates hands free for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone.


===Mute key===
– Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).


===Navigation keys===
– Press UP or DOWN to view status of text messages on the LCD display and scroll through menu selections. Press the LEFT and RIGHT arrow keys to view different line/call appearances.


===6 Top Keys:===
Static softkeys (up to 10 programmable functions)


===6 Bottom Keys:===
State-based softkeys (up to 20 programmable functions) if there are more than 5 keys configured, the 6th key will be “More.” Press to view the other pages of keys.

All top and bottom keys can be configured for specific functions. By default, keys 1 through 3 are assigned as Services, Directory, and Callers List, respectively:

1.	'''Services''' – Accesses enhanced features and services such as XML applications and voicemail.

2.	'''Dir''' – Accesses the Directory List which displays up to 200 names and phone numbers (stored in alphabetical order).

3.	'''Callers''' – Accesses the Callers List which lists the last 200 calls received.


The following Softkeys display when you pick up the handset:

•	'''Dial''' - After entering a phone number from the keypad, press the Dial softkey to immediately dial the number.

•	'''Conf''' - Begins a 3 way conference with the active call.

•	'''Xfer''' - Transfers the active call to another number.


The following softkeys display when an incoming call arrives:

•	'''Answer''' - Answers an incoming call.


•	'''Ignore''' - Sends an incoming call directly to: 

o	Voicemail

o	Your phone number

o	Your extension

o	Code to dial an external number

o	Access your phone settings online http://phone.acd.net/

o	Conferencing phone number XXX-XXX-XXXX

o	Conferencing moderator code

o	Conferencing participant code

o	Conferencing moderator web access https://conf.sp.net/

o	Remote access to call forwarding number XXX-XXX-XXXX

o	Remote access to call forwarding PIN

o	Your administrator

o	Your administrator’s phone number

==Call Hold==
1.	To put a call on hold, press the Hold Key.

2.	To retrieve the call, press the Hold Key again or press the Resume Key.


==Call Transfer==
1.	Press the Xfer key – this places the current call on hold.

2.	Dial the number of the person you want to transfer the call to.

3.	To transfer the call before the other person answers, press the


===Blind key===
4. Wait until the person has answered before completing the transfer by pressing the Xfer key.


==Call Waiting==
1.	Select Answer or press the line key which is flashing.

2.	Toggle between the calls by placing the current call on hold and
retrieving the other call.


==3 Way Conferencing==
1.	When in a regular call, press the Conference key.

2.	Dial the person you want to join you call.

3.	Once this person has answered press the Conference key again to set up the three way call.


==Parking a Call==
Parking a call places the call on hold in a “park orbit” so that the call can be retrieved from another phone.

1.	Initiate call transfer by pressing the Xfer key.

2.	Dial the Call Park access code *13.

3.	Listen to the park orbit number where the call will be parked.

4.	Complete the call transfer by pressing Xfer again. To retrieve a parked call, dial *14 followed by the park orbit number.


==Do Not Disturb==
Do Not Disturb enables you to send calls straight through to voicemail.

1.	If you have a key marked DND, press this to turn Do Not Disturb On and off.

2.	If you don’t have a DND key then dial *78 to turn Do Not Disturb On and *79 to turn it off.


==Voicemail==
When you have one or more unheard voice messages waiting, your phone will display a flashing light in the upper right corner.

•	To access voicemail: Press *15 or press the Messages or Voicemail key if you have one.

•	To listen to your voice messages: Press 1

•	To listen to your other messages: Press 11

•	To save a message: Press 2

•	To delete a message: Press 3

•	To change your mailbox settings: Press 4

•	To go back to previous menu: Press *

•	To finish: Press #


You may also access your voicemail visually using CommPortal


==Call Forwarding==
•	Your phone system supports different types of Call Forwarding:

•	Immediate, Busy, and No Answer.

•	To enable and disable call forwarding, go to the Call Manager tab in CommPortal.

•	To enable call forwarding using the phone, dial the access code for the type of call forwarding you want to enable followed by the number you wish to forward calls to. To disable call forwarding, dial the deactivation code for that type of call forwarding.


For more detailed information, please refer to the comprehensive User Guide available at

http://support.metaswitch.com/customerportal/

==CommPortal==

CommPortal gives you a powerful and easy to use Web interface to your phone settings.

===Logging In:===
1.	Go to http://phone.acd.net

2.	Enter your phone number

3.	Enter your password


===Dashboard Page===
The dashboard displays:

New voice messages, 

Recent received and missed calls, 

Contacts and Settings you have applied to your phone.


===Messages & Calls===
•	The Messages tab displays new and saved voice messages. Play, delete, or market as heard/unheard.

•	Missed Calls, Dialed Calls, and Received Calls show you all your recent called activity.


===Call Manager===
•	The Summary tab of Call Manager provides a description of what will happen to your incoming calls.

•	The other tabs allow you to change the settings of your call coverage, including Call Forwarding, Do Not Disturb, and FindMe/FollowMe.


===Change Password===
1.	Go to Settings page

2.	Enter your new password in Password box

3.	Re-enter your new password in the Confirm Password box

4.	Click Change Password


===Configure Your Phone Keys===
1.	Select the Settings page in CommPortal.

2.	Select the Phones tab.

3.	Click on the Configure Your Phone link.


===CommPortal Advanced Call Handling===
Common Access Codes

•	Park Call *13

•	Retrieve Parked Call *14

•	Do Not Disturb Activation *78

•	Do Not Disturb Deactivation *79

•	Automatic Recall *69

•	Group Call Pickup *311

•	Voicemail *15

===Auto Attendant===
The auto attendant function allows you to present different IVRs when your business is open or closed. Below is a sample.

Auto Attendant when open

Thank you for calling Our Business. Our Office Hours are Monday to Friday 8:30 am to 5:30pm Standard Eastern Time.

1.	If you like to speak to a:		____________________				 please press 1 now

2.	If you like to speak to a:			____________________			 please press 2 now

3.	If you would like to speak with:		____________________			 please press 3 now

4.	If you would like to speak with:		____________________			 please press 4 now

5.	If you would like to speak with:		____________________			 please press 5 now

6.	If you would like to speak with:		____________________			 please press 6 now

7.	If you would like to speak with:		____________________			 please press 7 now

8.	If you would like to speak with:		____________________			 please press 8 now

For a Dial by Name Directory Press 9

Press 0 for the Operator and * for previous menu


Auto Attendant when closed

Thank you for calling Our Business. Our Office Hours are Monday to Friday 8:30 am to 5:30pm Standard Eastern Time.

1.	If you like to speak to a:			____________________			 please press 1 now

2.	If you like to speak to a:			____________________			 please press 2 now

3.	If you would like to speak with:		____________________			 please press 3 now

4.	If you would like to speak with:		____________________			 please press 4 now

5.	If you would like to speak with:		____________________			 please press 5 now

6.	If you would like to speak with:		____________________			 please press 6 now

7.	If you would like to speak with:		____________________			 please press 7 now

8.	If you would like to speak with:		____________________			 please press 8 now

For a Dial by Name Directory Press 9

Press 0 for the Operator and * for previous menu