View source for How to Reboot your Adtran Equipment or Cisco Router

=Power Cycling a CPE=
During the course of troubleshooting, ACD may request you to power cycle the equipment that terminates your connection. This piece of equipment is referred to as the terminating device or CPE(Customer Premise Equipment). In most cases this will be an Adtran or a Cisco router.

Some customers will have an Adtran and a Cisco router, or a Cisco Router and a Cisco switch. In either case the Cisco router will be the CPE. The other Cisco switch or Adtran will be handling voice service.

==Rebooting a Cisco router==
ACD normally uses the 2600 series of Cisco routers to terminate T1s. 

 If you have more than two T1s, you may have a 3600 Series Cisco router, which will look different than the pictures below, but the power cycle procedure is the same.

*First, locate the equipment in the telco closet. The Cisco router will look like this:

[[File:power cycle 1.png|1000px]]
 
*To power cycle the router, you need to access to the back of the device to remove the power cord.

[[File:power cycle 3.png|1000px]]

*Remove the power cord for approximately 30 seconds before plugging it back in.

[[File:power cycle 4.png|1000px]]

Once the router is plugged back in, it can take several minutes for the connection to come back up. 

You will notice a blue cord and a yellow cord in the pictures above. 

The blue cord is plugged in where the signal comes in from ACD's network. 

On a Cisco router the blue cord plugs into a WIC card. 

Normally, you will see lights blinking on the WIC card, indicating activity. 

The yellow cord is plugged in where the signal is distributed from the CPE to the customer's internal network.

===WIC Cards===
*The pic below shows a close up of the T1 line plugged into the WIC card.

 If you have a Multilink with two T1s, you will have two WIC cards in your router.

[[File:power cycle 5.png|1000px]]

*The yellow FastEthernet ports go to the customer's internal equipment. The blue T1 port goes out towards ACD's CO equipment.

 If you have an Adtran or a Cisco switch in addition to the Cisco router, they will be connected via one of the FastEthernet ports. The other FastEthernet port will be for data.

[[File:power cycle 6.png|1000px]]

==Rebooting an Adtran==
ACD normally uses the 600 Series Adtrans. Some of the 600 series will be smaller than the Adtran in the pictures, but the power cycle procedure will be the same.

 If you have a dual PRI or similarly complex set up, you may have a 900 Series Adtran, which will look different than the pictures below. Regardless, the power cycle procedure is the same.

*First, locate the equipment in the telco closet. The Adtran will look like this:

[[File:power cycle 7.png|1000px]]

*To power cycle the Adtran, you need to access to the back of the device to remove the power cord.

[[File:power cycle 8.png|1000px]]

*Remove the power cord for approximately 30 seconds before plugging it back in.

[[File:power cycle 9.png|1000px]]

Once the Adtran is plugged back in, it can take several minutes for the connection to come back up. 

You will notice a blue cord and a yellow cord in the pictures above. 

The blue cord is plugged in where the signal comes in from ACD's network. 

On a Adtran the blue cord plugs into the "Ntwk" or network port. 

The yellow cord is plugged in where the signal is distributed from the CPE to the customer's internal network. 

On the Adtran the yellow cord plugs into the "10/100 BASE T" or ethernet port.