Dark Fiber Testing and Debugging Process - Revision history

imported>Henry.joshua at 19:55, 12 November 2012

2012-11-12T19:55:16Z

← Older revision		Revision as of 19:55, 12 November 2012
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	~~[[Category:Support]]~~

	Dark Fiber is where ACD provides physical fiber cable connectivity between two or more sites, without providing the electronics necessary to light the cable. ACD generally does not operate or maintain the equipment for the customer, although ACD usually is needed to assist the customer to determine if the connection issue is actually a fiber issue (ACD's responsiblity), or customer equipment (Customers responsibility). ACD should be proactive in facilitating resolution and testing. ACD has the necessary equipment to effectively test fiber strands, and usually customers do not due to the expense of the equipment.		Dark Fiber is where ACD provides physical fiber cable connectivity between two or more sites, without providing the electronics necessary to light the cable. ACD generally does not operate or maintain the equipment for the customer, although ACD usually is needed to assist the customer to determine if the connection issue is actually a fiber issue (ACD's responsiblity), or customer equipment (Customers responsibility). ACD should be proactive in facilitating resolution and testing. ACD has the necessary equipment to effectively test fiber strands, and usually customers do not due to the expense of the equipment.

imported>Henry.joshua at 16:57, 12 November 2012

2012-11-12T16:57:48Z

← Older revision		Revision as of 16:57, 12 November 2012
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			[[Category:Support]]

	Dark Fiber is where ACD provides physical fiber cable connectivity between two or more sites, without providing the electronics necessary to light the cable. ACD generally does not operate or maintain the equipment for the customer, although ACD usually is needed to assist the customer to determine if the connection issue is actually a fiber issue (ACD's responsiblity), or customer equipment (Customers responsibility). ACD should be proactive in facilitating resolution and testing. ACD has the necessary equipment to effectively test fiber strands, and usually customers do not due to the expense of the equipment.		Dark Fiber is where ACD provides physical fiber cable connectivity between two or more sites, without providing the electronics necessary to light the cable. ACD generally does not operate or maintain the equipment for the customer, although ACD usually is needed to assist the customer to determine if the connection issue is actually a fiber issue (ACD's responsiblity), or customer equipment (Customers responsibility). ACD should be proactive in facilitating resolution and testing. ACD has the necessary equipment to effectively test fiber strands, and usually customers do not due to the expense of the equipment.

imported>Schoen.kevin: /* Possible Reasons for Customer Reported Problems */

2012-11-07T15:50:19Z

Possible Reasons for Customer Reported Problems

← Older revision		Revision as of 15:50, 7 November 2012
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	###Need to determine if the issue is weather related.		###Need to determine if the issue is weather related.
	##'''Outage that is due to problems with Customer Network Elements''' = Include all issues on '''Customer Reported Complete Outage''' & '''Customer Reported Transmission Errors'''		##'''Outage that is due to problems with Customer Network Elements''' = Include all issues on '''Customer Reported Complete Outage''' & '''Customer Reported Transmission Errors'''
	#'''Customer Reported Low Light Levels'''		#'''Customer Reported Low Light Levels:'''
	##'''Outage that is due to problems with ACD Network Elements''' = Include all previous sections.		##'''Outage that is due to problems with ACD Network Elements''' = Include all previous sections.
	###Special care is needed to determine the source customer laser strength (on bothend), and calculate the DB loss of the link based upon the source strength of the connection, compared to the outside plant readings.		###Special care is needed to determine the source customer laser strength (on bothend), and calculate the DB loss of the link based upon the source strength of the connection, compared to the outside plant readings.

imported>Schoen.kevin: /* Problem Reporting by Customer */

2012-11-07T15:49:39Z

Problem Reporting by Customer

← Older revision		Revision as of 15:49, 7 November 2012
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	## Is the outage affecting all fibers between a site or only specific fibers?		## Is the outage affecting all fibers between a site or only specific fibers?
	## ACD needs to know which fibers are having the issues.		## ACD needs to know which fibers are having the issues.
	# '''Transmission Errors:''' Transmission occurring, but CRC errors on ~~equipment.~~		# '''Transmission Errors:''' Transmission occurring, but CRC errors on customers interfaces are accumulating
	## Is this occurring on all fibers between a site or only specific fibers?		## Is this occurring on all fibers between a site or only specific fibers?
	## Are the errors on both on the TX and RX sides of the ~~circuit~~?		## Are the errors on both on the TX and RX sides of the interfaces on both sides?
	# '''Intermittent Outage:''' Transmission is occurring, but is stopping occassionally.		# '''Intermittent Outage:''' Transmission is occurring, but is stopping occassionally.
	## What time of day?		## What time of day?

imported>Schoen.kevin: /* Point of Demarcation and Responsibility */

2012-11-07T15:48:51Z

Point of Demarcation and Responsibility

← Older revision		Revision as of 15:48, 7 November 2012
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	# Patch cables from the fiber termination box to their equipment.		# Patch cables from the fiber termination box to their equipment.
	# Network Switches/Routers		# Network Switches/Routers
	# Optics; typically these are pluggable modules, such as GBICs, SFPs, Xenpaks and other industry names for ~~Optical~~ Modules.		# Optics; typically these are pluggable modules, such as GBICs, SFPs, Xenpaks and other industry names for optical Modules.

	== Problem Reporting by Customer ==		== Problem Reporting by Customer ==

imported>Schoen.kevin: moved Dark Fiber Debugging Process to Dark Fiber Testing and Debugging Process

2012-11-07T15:00:08Z

moved Dark Fiber Debugging Process to Dark Fiber Testing and Debugging Process

← Older revision		Revision as of 15:00, 7 November 2012
(No difference)

imported>Schoen.kevin: /* Step by Step Testing Process */

2012-11-07T14:24:40Z

Step by Step Testing Process

← Older revision		Revision as of 14:24, 7 November 2012
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	# '''As-Built Drawings:''' As built drawings are documents that describe the construction performed by ACD. These drawings detail the overall route of the cable, including poles that the cable is attached to, handholes, splice cases, fiber termination panels, and whether the fiber is above ground or below ground.		# '''As-Built Drawings:''' As built drawings are documents that describe the construction performed by ACD. These drawings detail the overall route of the cable, including poles that the cable is attached to, handholes, splice cases, fiber termination panels, and whether the fiber is above ground or below ground.

	==Step by Step ~~Testing~~ Process==		==Step by Step Troubleshooting Process==

	#'''Troubleshooting process'''		#'''Troubleshooting process'''

imported>Schoen.kevin: /* Problem Reporting by Customer */

2012-11-07T14:22:30Z

Problem Reporting by Customer

← Older revision		Revision as of 14:22, 7 November 2012
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	== Problem Reporting by Customer ==		== Problem Reporting by Customer ==

	When a customer ~~reports an issue with dark fiber~~ we need to ~~know specifics of~~ the ~~problem. The~~ customer ~~should be prepared to provide the nature of the issue at time of initiation of a service ticket with ACD~~.		When the customer contacts ACD we need to quickly determine the issue the customer is reporting.

	# '''Complete Outage:''' Where there is no connectivity between sites.		# '''Complete Outage:''' Where there is no connectivity between sites.

imported>Schoen.kevin at 14:21, 7 November 2012

2012-11-07T14:21:11Z

← Older revision		Revision as of 14:21, 7 November 2012
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			Dark Fiber is where ACD provides physical fiber cable connectivity between two or more sites, without providing the electronics necessary to light the cable. ACD generally does not operate or maintain the equipment for the customer, although ACD usually is needed to assist the customer to determine if the connection issue is actually a fiber issue (ACD's responsiblity), or customer equipment (Customers responsibility). ACD should be proactive in facilitating resolution and testing. ACD has the necessary equipment to effectively test fiber strands, and usually customers do not due to the expense of the equipment.
	Dark ~~Fiberis~~ where ACD provides physical fiber cable connectivity between two or more sites, without providing the electronics necessary to light the cable. ACD generally does not operate or maintain the equipment for the customer, although ACD usually is needed to assist the customer to determine if the connection issue is actually a fiber issue (ACD's responsiblity), or customer equipment (Customers responsibility). ACD should be proactive in facilitating resolution and testing. ACD has the necessary equipment to effectively test fiber strands, and usually customers do not due to the expense of the equipment.

	==Point of Demarcation and Responsibility==		==Point of Demarcation and Responsibility==

imported>Schoen.kevin at 14:21, 7 November 2012

2012-11-07T14:21:04Z

← Older revision		Revision as of 14:21, 7 November 2012
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	~~Isolating Dark Fiber Service Issues~~

	Dark ~~Fiber is~~ where ACD provides physical fiber cable connectivity between two or more sites. ACD generally does not operate or maintain the equipment for the customer.		Dark Fiberis where ACD provides physical fiber cable connectivity between two or more sites, without providing the electronics necessary to light the cable. ACD generally does not operate or maintain the equipment for the customer, although ACD usually is needed to assist the customer to determine if the connection issue is actually a fiber issue (ACD's responsiblity), or customer equipment (Customers responsibility). ACD should be proactive in facilitating resolution and testing. ACD has the necessary equipment to effectively test fiber strands, and usually customers do not due to the expense of the equipment.

	==Point of Demarcation and Responsibility==		==Point of Demarcation and Responsibility==