Order Processing Delay or Suspension - Revision history

imported>Schoen.kevin at 15:15, 11 January 2013

2013-01-11T15:15:01Z

← Older revision		Revision as of 15:15, 11 January 2013
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	*'''Unpaid bills in the 30-60 day column:''' If the customer has bills that are unpaid in the 30-60 day column, ACD management, at its discretion, may suspend pending, in process, or new orders, if the issue of timely payment is chronic.		*'''Unpaid bills in the 30-60 day column:''' If the customer has bills that are unpaid in the 30-60 day column, ACD management, at its discretion, may suspend pending, in process, or new orders, if the issue of timely payment is chronic.
	*'''Unpaid bills in the 60-90 day column or greater:''' All pending, in process, or new orders will not be processed. Exceptions may be made ~~only~~ by senior management ~~(Kevin Schoen,~~ CEO~~, Steve Schoen~~, President & COO, ~~Kirk Shewchuck,~~ CFO).		*'''Unpaid bills in the 60-90 day column or greater:''' All pending, in process, or new orders will not be processed. Exceptions may be made by senior management the CEO, President & COO, or the CFO.
	*'''Unpaid in the 90+ day column:''' All pending or new orders are halted and all services are subject to immediate suspension. This shall be automatic and without prior notification. Only ~~Kevin Schoen,~~ CEO is authorized to override this policy.		*'''Unpaid in the 90+ day column:''' All pending or new orders are halted and all services are subject to immediate suspension. This shall be automatic and without prior notification. Only ACD.net CEO is authorized to override this policy.

	==Underlying End-User Unpaid Bills==		==Underlying End-User Unpaid Bills==

imported>Schoen.kevin: /* Non-Payment or Untimely Payment */

2013-01-11T15:13:14Z

Non-Payment or Untimely Payment

← Older revision		Revision as of 15:13, 11 January 2013
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	==Non-Payment or Untimely Payment==		==Non-Payment or Untimely Payment==
	The term of payment is 20 days on our bills. While we understand that unique circumstances may exist for customer occasionally, ACD's business is to provide telecommunications services, not to provide financing activities for customers. Therefore, we need timely payment on bills.		The term of payment is 20 days on our bills. While we understand that unique circumstances may exist for customer occasionally, ACD's business is to provide telecommunications services, not to provide financing activities for customers bills. Therefore, we need timely payment on bills.


	*'''Unpaid bills in the 30-60 day column:''' If the customer has bills that are unpaid in the 30-60 day column, ACD management, at its discretion, may suspend pending, in process, or new orders, if the issue of timely payment is chronic.		*'''Unpaid bills in the 30-60 day column:''' If the customer has bills that are unpaid in the 30-60 day column, ACD management, at its discretion, may suspend pending, in process, or new orders, if the issue of timely payment is chronic.
	*'''Unpaid bills in the 60-90 day column or greater:''' All pending, in process, or new orders will not be processed. Exceptions may be made only by senior management (Kevin Schoen, CEO, Steve Schoen, President & COO, Kirk Shewchuck, CFO).		*'''Unpaid bills in the 60-90 day column or greater:''' All pending, in process, or new orders will not be processed. Exceptions may be made only by senior management (Kevin Schoen, CEO, Steve Schoen, President & COO, Kirk Shewchuck, CFO).
	*'''Unpaid in the 90+ day column:''' All pending or new orders are halted and all services are subject to immediate suspension.		*'''Unpaid in the 90+ day column:''' All pending or new orders are halted and all services are subject to immediate suspension. This shall be automatic and without prior notification. Only Kevin Schoen, CEO is authorized to override this policy.

	==Underlying End-User Unpaid Bills==		==Underlying End-User Unpaid Bills==

imported>Schoen.kevin: /* Underlying End-User Unpaid Bills */

2013-01-11T15:11:52Z

Underlying End-User Unpaid Bills

← Older revision		Revision as of 15:11, 11 January 2013
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	==Underlying End-User Unpaid Bills==		==Underlying End-User Unpaid Bills==
	ACD provides services on a retail and a wholesale basis. Occasionally, an end-user will game between service providers to avoid bills. This usually occurs in these scenarios:		ACD provides services on a retail and a wholesale basis. Occasionally, an end-user will game between service providers to avoid bills. This usually occurs in these scenarios:
	* An ACD retail customer will switch to an ACD wholesaler to avoid payment of ~~their~~ bill.		* An ACD retail customer will switch to an ACD wholesaler to avoid payment of a prexisting bill.
	* A wholesale customer will switch between two different ACD wholesalers, or agents, to avoid payment of a bill.		* A wholesale customer will switch between two different ACD wholesalers, or agents, to avoid payment of a previous bill to another agent.
	* In some situations a wholesale customer will switch to ACD directly in order to avoid payment.		* In some situations a wholesale customer will switch to ACD directly in order to avoid payment.

	In general, it is ACD's policy to ensure that the end-user does not inappropriately avoid payment of services that are provided by ACD. ACD will exercise reasonable discretion to address these matters.		In general, it is ACD's policy to ensure that the end-user does not inappropriately avoid payment of services that are provided by ACD. ACD will exercise reasonable discretion to address these matters.

	==Incomplete Orders==		==Incomplete Orders==
	Incomplete orders will generally not be processed. Errors in orders will need to be fixed prior to orders being processed. Orders should be sent to orders@acd.net		Incomplete orders will generally not be processed. Errors in orders will need to be fixed prior to orders being processed. Orders should be sent to orders@acd.net

imported>Henry.joshua at 09:51, 5 August 2012

2012-08-05T09:51:15Z

imported>Schoen.steve: /* Non-Payment or Untimely Payment */

2011-12-29T22:05:54Z

Non-Payment or Untimely Payment

← Older revision		Revision as of 22:05, 29 December 2011
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	*'''Unpaid bills in the 30-60 day column''' If the customer has bills that are unpaid in the 30-60 day column, ACD management at its discretion may suspend pending, in process, or new orders, if the issue of timely payment is chronic.		*'''Unpaid bills in the 30-60 day column''' If the customer has bills that are unpaid in the 30-60 day column, ACD management at its discretion may suspend pending, in process, or new orders, if the issue of timely payment is chronic.
	*'''Unpaid bills in the 60-90 day column or greater:''' All pending, in process, or new orders will not ~~continue to~~ be processed. Exceptions may be made only by senior management (Kevin Schoen, CEO, Steve Schoen, President & COO, Kirk Shewchuck, CFO).		*'''Unpaid bills in the 60-90 day column or greater:''' All pending, in process, or new orders will not be processed. Exceptions may be made only by senior management (Kevin Schoen, CEO, Steve Schoen, President & COO, Kirk Shewchuck, CFO).
	*'''Unpaid in the 90+ day column''', All pending or new orders are halted and all services are subject to immediate suspension.		*'''Unpaid in the 90+ day column''', All pending or new orders are halted and all services are subject to immediate suspension.

imported>Schoen.steve: /* Non-Payment or Untimely Payment */

2011-12-29T22:04:59Z

Non-Payment or Untimely Payment

← Older revision		Revision as of 22:04, 29 December 2011
Line 10:		Line 10:

	==Non-Payment or Untimely Payment==		==Non-Payment or Untimely Payment==
	The term of payment is 30 days on our bills. While we understand that unique circumstances may exist for customer occasionally, ACD's business is to provide telecommunications services, not to provide financing activities for customers. Therefore we need timely payment on bills.		The term of payment is 20 days on our bills. While we understand that unique circumstances may exist for customer occasionally, ACD's business is to provide telecommunications services, not to provide financing activities for customers. Therefore we need timely payment on bills.

	*'''Unpaid bills in the 90 day column or greater:''' All pending or new orders should be assumed to be halted.
	*'''Unpaid in the 60-90 day column''', the matter has been brought to senior management attention (Kevin Schoen, CEO, Steve Schoen, President & COO, Kirk Shewchuck, CFO) and one of the three senior managers has review the payment matter, and may institute a temporary suspension, pending the customer getting their bills caught up.

	*'''Unpaid bills in the 30-60 day column''' If the customer has bills that are unpaid in the 30-60 day column, ACD management at its discretion may suspend ~~further~~ orders, if the issue of timely payment is chronic.		*'''Unpaid bills in the 30-60 day column''' If the customer has bills that are unpaid in the 30-60 day column, ACD management at its discretion may suspend pending, in process, or new orders, if the issue of timely payment is chronic.
			*'''Unpaid bills in the 60-90 day column or greater:''' All pending, in process, or new orders will not continue to be processed. Exceptions may be made only by senior management (Kevin Schoen, CEO, Steve Schoen, President & COO, Kirk Shewchuck, CFO).
			*'''Unpaid in the 90+ day column''', All pending or new orders are halted and all services are subject to immediate suspension.

	==Underlying End-User Unpaid Bills==		==Underlying End-User Unpaid Bills==

imported>Schoen.kevin at 21:52, 29 December 2011

2011-12-29T21:52:30Z

← Older revision		Revision as of 21:52, 29 December 2011
Line 7:		Line 7:
	*The order does not have complete documentation associated with the order.		*The order does not have complete documentation associated with the order.

			In these scenarios, ACD service processing delays, due the below reasons, are not covered by ACD's time commitment to complete orders.

	==Non-Payment or Untimely Payment==		==Non-Payment or Untimely Payment==
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	==Incomplete Orders==		==Incomplete Orders==
	Incomplete orders will generally not be processed. orders should be sent to orders@acd.net		Incomplete orders will generally not be processed. Errors in orders will need to be fixed prior to orders being processed. Orders should be sent to orders@acd.net

imported>Schoen.kevin at 21:48, 29 December 2011

2011-12-29T21:48:20Z

← Older revision		Revision as of 21:48, 29 December 2011
Line 15:		Line 15:

	*'''Unpaid bills in the 30-60 day column''' If the customer has bills that are unpaid in the 30-60 day column, ACD management at its discretion may suspend further orders, if the issue of timely payment is chronic.		*'''Unpaid bills in the 30-60 day column''' If the customer has bills that are unpaid in the 30-60 day column, ACD management at its discretion may suspend further orders, if the issue of timely payment is chronic.

			==Underlying End-User Unpaid Bills==
			ACD provides services on a retail and a wholesale basis. Occassionally, and end-user will game between service providers to avoid bills. These usually occur in these scenarios:
			* An ACD retail customer will switch to an ACD wholesaler to avoid payment of their bill.
			* A wholesale customer will switch between two different ACD wholesalers, or agents, to avoid payment of a bill.
			* In some situations a wholesale customer will switch to ACD directly in order to avoid payment.

			In general, it is ACD's policy to ensure that the end-user does not innappropriately avoid payment of services that is provided by ACD and ACD may exercise reasonable discretion to address the matter.

			==Incomplete Orders==
			Incomplete orders will generally not be processed. orders should be sent to orders@acd.net

imported>Schoen.kevin: Created page with "This document explains ACD's policy related to Order Processing Delay or Suspension. ACD may delay or suspend order processing for the following reasons: *Non-payment or untime..."

2011-12-29T21:43:07Z

Created page with "This document explains ACD's policy related to Order Processing Delay or Suspension. ACD may delay or suspend order processing for the following reasons: *Non-payment or untime..."

New page

This document explains ACD's policy related to Order Processing Delay or Suspension.

ACD may delay or suspend order processing for the following reasons:

*Non-payment or untimely payment of ACD's Invoices.
*The underlying end-user customer, has other unpaid bills or unresolved disputes with ACD, regardless of whether the order has been processed by an existing or new agent for the end-user customer.
*The order does not have complete documentation associated with the order.

==Non-Payment or Untimely Payment==
The term of payment is 30 days on our bills. While we understand that unique circumstances may exist for customer occasionally, ACD's business is to provide telecommunications services, not to provide financing activities for customers. Therefore we need timely payment on bills.

*'''Unpaid bills in the 90 day column or greater:''' All pending or new orders should be assumed to be halted.
*'''Unpaid in the 60-90 day column''', the matter has been brought to senior management attention (Kevin Schoen, CEO, Steve Schoen, President & COO, Kirk Shewchuck, CFO) and one of the three senior managers has review the payment matter, and may institute a temporary suspension, pending the customer getting their bills caught up.

*'''Unpaid bills in the 30-60 day column''' If the customer has bills that are unpaid in the 30-60 day column, ACD management at its discretion may suspend further orders, if the issue of timely payment is chronic.

← Older revision		Revision as of 09:51, 5 August 2012
Line 4:		Line 4:

	*Non-payment or untimely payment of ACD's Invoices.		*Non-payment or untimely payment of ACD's Invoices.
	*The underlying end-user customer, has other unpaid bills or unresolved disputes with ACD, regardless of whether the order has been processed by an existing or new agent for the end-user customer.		*The underlying end-user customer has other unpaid bills or unresolved disputes with ACD, regardless of whether the order has been processed by an existing or new agent for the end-user customer.
	*The order does not have complete documentation associated with the order.		*The order does not have the complete documentation associated with the order.

	In these scenarios, ACD service processing delays, due the below reasons, are not covered by ACD's time commitment to complete orders.		In these scenarios, ACD service processing delays, due the below reasons, are not covered by ACD's time commitment to complete orders.

	==Non-Payment or Untimely Payment==		==Non-Payment or Untimely Payment==
	The term of payment is 20 days on our bills. While we understand that unique circumstances may exist for customer occasionally, ACD's business is to provide telecommunications services, not to provide financing activities for customers. Therefore we need timely payment on bills.		The term of payment is 20 days on our bills. While we understand that unique circumstances may exist for customer occasionally, ACD's business is to provide telecommunications services, not to provide financing activities for customers. Therefore, we need timely payment on bills.


	*'''Unpaid bills in the 30-60 day column''' If the customer has bills that are unpaid in the 30-60 day column, ACD management at its discretion may suspend pending, in process, or new orders, if the issue of timely payment is chronic.		*'''Unpaid bills in the 30-60 day column:''' If the customer has bills that are unpaid in the 30-60 day column, ACD management, at its discretion, may suspend pending, in process, or new orders, if the issue of timely payment is chronic.
	*'''Unpaid bills in the 60-90 day column or greater:''' All pending, in process, or new orders will not be processed. Exceptions may be made only by senior management (Kevin Schoen, CEO, Steve Schoen, President & COO, Kirk Shewchuck, CFO).		*'''Unpaid bills in the 60-90 day column or greater:''' All pending, in process, or new orders will not be processed. Exceptions may be made only by senior management (Kevin Schoen, CEO, Steve Schoen, President & COO, Kirk Shewchuck, CFO).
	*'''Unpaid in the 90+ day column''', All pending or new orders are halted and all services are subject to immediate suspension.		*'''Unpaid in the 90+ day column:''' All pending or new orders are halted and all services are subject to immediate suspension.

	==Underlying End-User Unpaid Bills==		==Underlying End-User Unpaid Bills==
	ACD provides services on a retail and a wholesale basis. ~~Occassionally~~, ~~and~~ end-user will game between service providers to avoid bills. ~~These~~ usually ~~occur~~ in these scenarios:		ACD provides services on a retail and a wholesale basis. Occasionally, an end-user will game between service providers to avoid bills. This usually occurs in these scenarios:
	* An ACD retail customer will switch to an ACD wholesaler to avoid payment of their bill.		* An ACD retail customer will switch to an ACD wholesaler to avoid payment of their bill.
	* A wholesale customer will switch between two different ACD wholesalers, or agents, to avoid payment of a bill.		* A wholesale customer will switch between two different ACD wholesalers, or agents, to avoid payment of a bill.
	* In some situations a wholesale customer will switch to ACD directly in order to avoid payment.		* In some situations a wholesale customer will switch to ACD directly in order to avoid payment.

	In general, it is ACD's policy to ensure that the end-user does not ~~innappropriately~~ avoid payment of services that is provided by ACD ~~and~~ ACD ~~may~~ exercise reasonable discretion to address ~~the matter~~.		In general, it is ACD's policy to ensure that the end-user does not inappropriately avoid payment of services that are provided by ACD. ACD will exercise reasonable discretion to address these matters.

	==Incomplete Orders==		==Incomplete Orders==
	Incomplete orders will generally not be processed. Errors in orders will need to be fixed prior to orders being processed. Orders should be sent to orders@acd.net		Incomplete orders will generally not be processed. Errors in orders will need to be fixed prior to orders being processed. Orders should be sent to orders@acd.net