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| Welcome to the ACD Customer Support Wiki!
| | <strong>MediaWiki has been installed.</strong> |
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| To contact our support department click here: http://www.acd.net/support.cfm
| | Consult the [https://www.mediawiki.org/wiki/Special:MyLanguage/Help:Contents User's Guide] for information on using the wiki software. |
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| Articles:
| | == Getting started == |
| ==Customer Account== | | * [https://www.mediawiki.org/wiki/Special:MyLanguage/Manual:Configuration_settings Configuration settings list] |
| *[[How to Access your Customer Account]] | | * [https://www.mediawiki.org/wiki/Special:MyLanguage/Manual:FAQ MediaWiki FAQ] |
| *[[How_to_Access_your_Customer_Account#Opt_Out_of_Maintenance_Notices| Opt out of Maintenance Notices]] | | * [https://lists.wikimedia.org/postorius/lists/mediawiki-announce.lists.wikimedia.org/ MediaWiki release mailing list] |
| *[[Open a Service Ticket]] | | * [https://www.mediawiki.org/wiki/Special:MyLanguage/Localisation#Translation_resources Localise MediaWiki for your language] |
| *[[Changing your Password for an Email Account| Email Password Change]] | | * [https://www.mediawiki.org/wiki/Special:MyLanguage/Manual:Combating_spam Learn how to combat spam on your wiki] |
| | |
| ==Network Performance and Testing==
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| *[[Testing Connection Quality]]
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| **[[Bandwidth or Speed Testing]]
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| **[[Ping Testing]]
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| ***[[How to Enable Telnet on Windows 7| Enabling Telnet]]
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| **[[Latency Testing]]
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| **[[Bandwidth Calculations]]
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| **[[How to check your DSL line speed]]
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| **[[How to Perform an NI Check]]
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| **[[Connection Speed Issues Debugging How-To]]
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| **[[Debugging Ethernet Port Duplex and Speed Settings]]
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| **[[Debugging Routing Issues]]
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| **[[Dark Fiber Testing and Debugging Process]]
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| **[[How to check your DSL and EFM line speed]]
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| **[[How to Reboot your Adtran Equipment or Cisco Router]]
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| **[[What do the lights on the modem mean?]]
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| **[[Configuring your LAN Adapter for DHCP]]
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| **[[Create a Dialer in Windows 7| How to Create a Dial-Up Connection]]
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| *[[Faxing How-to and Troubleshooting]]
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| ==Information About our Network Systems==
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| *[[ACD DNS Servers]]
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| *[[Security Policy Abuse Complaints]]
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| *[[Firewall Ranges for ACD Monitoring]]
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| *[[Firewall Ranges for ACD VOIP]]
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| ==Infrastructure==
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| *[[Network Interface Connectivity and Ordering]]
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| ==Email Documentation==
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| *[[Email Configuration and Setup]]
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| *[[Email Scams and Phishing Attacks]]
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| *[[Webmail Tutorial]]
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| *[[TLS Email Settings for Outlook]]
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| *[[TLS Email Settings for Thunderbird]]
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| *[[TLS Email Settings for Windows Live Mail]]
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| ==Web Hosting==
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| *[[Accessing your Web Hosting Cpanel account]]
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| *[[Using your Cpanel Interface]]
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| ==Hosted Phones==
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| *[[ACD's IPBX Hosted Phone Service]]
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| *[[Star Codes]]
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| *[[Efax| ACD Efax Set Up]]
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| ==Backup Services==
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| *[[ACD.net Backup Pro - Setup and Config]]
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| ==Colocation Information==
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| *[[Datacenter and Colocation Physical Access]]
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| ==Network Hardware==
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| *[[Emergency Stocking Inventory]]
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| ==Network Interconnection Documents==
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| *[[Network Interconnection Policy and Process]]
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| ==Service Level Agreement and Policies==
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| * [[Customer Requested Credits]]
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| ==Ordering and Provisioning==
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| * [[Order Processing Delay or Suspension]]
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| * [[Porting Guidelines and Specifications]]
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| ==IP Blocks Addressing and Blocks==
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| * [[Letter of Authorization to Route IP Blocks]]
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| * [[IP Address Subnets]]
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| ==Cancellation Requests==
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| * [[Service Cancellation Policy and Request]]
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| ==Infrastructure Facilities==
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| * [[Contact and Process for Reporting Outside Plant Issues]]
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