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Welcome to the ACD Customer Support Wiki!
To contact our support department click here: http://www.acd.net/support.cfm
Articles:
Customer Account
- How to Access your Customer Account
- Opt out of Maintenance Notices
- Open a Service Ticket
- Email Password Change
Network Performance and Testing
- Testing Connection Quality
- Bandwidth or Speed Testing
- Ping Testing
- Latency Testing
- Bandwidth Calculations
- How to check your DSL line speed
- How to Perform an NI Check
- Connection Speed Issues Debugging How-To
- Debugging Ethernet Port Duplex and Speed Settings
- Debugging Routing Issues
- Dark Fiber Testing and Debugging Process
- How to check your DSL and EFM line speed
- How to Reboot your Adtran Equipment or Cisco Router
- What do the lights on the modem mean?
- Configuring your LAN Adapter for DHCP
- How to Create a Dial-Up Connection
- Faxing How-to and Troubleshooting
Information About our Network Systems
- ACD DNS Servers
- Security Policy Abuse Complaints
- Firewall Ranges for ACD Monitoring
- Firewall Ranges for ACD VOIP
Infrastructure
Email Documentation
- Email Configuration and Setup
- Email Scams and Phishing Attacks
- Webmail Tutorial
- TLS Email Settings for Outlook
- TLS Email Settings for Thunderbird
- TLS Email Settings for Windows Live Mail