What do the lights on the modem mean?

Lights on the Modem

Normally ACD will ask you what lights are on your modem as one of the first troubleshooting steps. Listed below is a breakdown of the lights and what they mean, so you can have a better understanding of the troubleshooting process.

ACD's modems have four lights on them. These lights can help us troubleshoot to determine what problem you are experiencing.

• Power- The power light should always be on, indicating the device is plugged in and receiving power.

• LAN- The LAN light should be on when a computer or router is physically connected to the modem via ethernet cable. The light may blink indicating activity.

• Status or DSL- This light should be solid, if you are connected to the internet. The light will blink as the modem "handshakes" or attempts to establish a connection with ACD's CO equipment.

If the Status or DSL light is off and does not blink, a signal is not getting to the modem. Try a new phone cord or wall jack, if possible.

• Activity or Internet- This light will only be active after a connection to the internet is established(The Status or DSL light will be solid). The light will blink to indicate data is moving.