Main Page

Welcome to the ACD Customer Support Wiki!

To contact our support department click here: http://www.acd.net/support.cfm

Articles:

Customer Account

• How to Access your Customer Account
• Opt out of Maintenance Notices
• Open a Service Ticket
• Email Password Change

Network Performance and Testing

• Testing Connection Quality
  • Bandwidth or Speed Testing
  • Ping Testing
    • Enabling Telnet
  • Latency Testing
  • Bandwidth Calculations
  • How to check your DSL line speed
  • How to Perform an NI Check
  • Connection Speed Issues Debugging How-To
  • Debugging Ethernet Port Duplex and Speed Settings
  • Debugging Routing Issues
  • Dark Fiber Testing and Debugging Process
  • How to check your DSL and EFM line speed
  • How to Reboot your Adtran Equipment or Cisco Router
  • What do the lights on the modem mean?
  • Configuring your LAN Adapter for DHCP
  • How to Create a Dial-Up Connection
• Faxing How-to and Troubleshooting

Information About our Network Systems

• ACD DNS Servers
• Security Policy Abuse Complaints
• Firewall Ranges for ACD Monitoring
• Firewall Ranges for ACD VOIP

Infrastructure

• Network Interface Connectivity and Ordering

Email Documentation

• Email Configuration and Setup
• Email Scams and Phishing Attacks
• Webmail Tutorial
• TLS Email Settings for Outlook
• TLS Email Settings for Thunderbird
• TLS Email Settings for Windows Live Mail

Web Hosting

• Accessing your Web Hosting Cpanel account
• Using your Cpanel Interface

Hosted Phones

• ACD's IPBX Hosted Phone Service
• Star Codes
• ACD Efax Set Up

Backup Services

• ACD.net Backup Pro - Setup and Config

Colocation Information

• Datacenter and Colocation Physical Access

Network Hardware

• Emergency Stocking Inventory

Network Interconnection Documents

• Network Interconnection Policy and Process

Service Level Agreement and Policies

• Customer Requested Credits

Ordering and Provisioning

• Order Processing Delay or Suspension
• Porting Guidelines and Specifications

IP Blocks Addressing and Blocks

• Letter of Authorization to Route IP Blocks
• IP Address Subnets

Cancellation Requests

• Service Cancellation Policy and Request

Infrastructure Facilities

• Contact and Process for Reporting Outside Plant Issues